Refund and Returns Policy

Refund and Return Policy

Last Updated: [2024/10/5]

At Circuit Professor, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!

Returns

• Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.
• Condition: To be eligible for a return, items must be in their original condition and packaging, unused, and undamaged.
• Non-Returnable Items: Certain products, such as software, custom-built items are not eligible for return.

Process for Returns

1. Contact Us: To initiate a return, please contact our customer service team at 0770772255 within 30 days of receiving your item.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
3. Shipping Costs: You are responsible for paying the return shipping costs unless the return is a result of our error

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
• Partial Refunds: In some cases, we may offer partial refunds for items that are opened or not in original condition.

Exchanges

• Defective Items: If you receive a defective or damaged item, please contact us within 10days so we can resolve the issue promptly.
• Exchanges: If you need to exchange an item for the same item or a different one, follow the return process above and place a new order for the desired product.

Questions

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer service team at info@circuitprofessor.com

Thank you for shopping with Circuit Professor!